Delivery and shipping

Shipping and Returns

Shipping your package

Article 9. Delivery terms

Chic Dashiki does everything possible to ensure that your delivery takes place in the best conditions and as quickly as possible. The products ordered are delivered to the address you indicated on the order form in mainland France, Dom Tom, and abroad.

Invoices are sent to the email address indicated during your registration. The delivery time can vary from 3 to 5 days for France and from 7 to more than 15 days for international destinations from the date of validation of your order.

You are required to check the condition of the packaging of the goods and their contents upon receipt of the delivery. and to report the damage due to the carrier on the delivery note, as well as to Chic Dashiki by email chicdashiki@gmail.com, within one week.

Shipping and deliveries are made in different ways:

_by a relay point. That is to say, you can pick up your package at a relay point near your home or work. We will send you an email with the address and location of the relay point.

_by Colissimo with simple tracking, or with tracking and signature in France.

_by Chronopost with tracking or tracking and against signature.

_by Fedex, Chrono express or Colissimo international with tracking for the European community, DOM TOM and the United States or Canada. Please note: When you order from an overseas department, your invoice automatically changes to excluding tax (excluding tax). Once it arrives at its destination, your package may be checked by customs and you will be asked to pay VAT on the amount of your order. Ditto, for those residing in the United States.

_Other UPS, DHL, Fedex for abroad depending on the case.

9.1 Delay in delivery: it is possible, as in any shipment, that there may be a delay in delivery or that the product may be lost. In the event of a delay in delivery compared to the date we indicated to you in the shipping email, we ask you to notify us of this delay by sending us an email. We will then contact the Post Office or other organizations to start an investigation. An investigation can last up to 21 days from the date it begins. If during this period, the product is found, it will be redirected immediately to the delivery address indicated when ordering. If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office or other organizations consider the package as lost.

Only at this point can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the carrier's loss. If the product(s) were still available, but had changed sales price on the site, we would apply the new sales prices, or by reimbursing you the difference in this price difference. We decline all responsibility for the extension of delivery times caused by the carrier, particularly in the event of loss of products or strikes. Chic Dashiki reserves the right to have packages sent by any other means and any other company than the Post Office, particularly in the event of a Post Office strike. Exceeding the shipping time cannot give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages, as long as the customer receives delivery within 30 working days, following confirmation of your order.

Article 10: Delivery problems caused by the carrier

Any anomaly concerning delivery (damage, missing product compared to the delivery note, damaged package, broken products) must be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the customer's signature. The customer must at the same time confirm this anomaly by sending to the carrier within two working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The customer must write to us by going to the “Contact” section or directly by email chicdashiki@gmail.com.

Article 11: Delivery errors – Defective products

11-1: The customer must make to Chic Dashiki the same day of delivery or at the latest the first working day following delivery, any claim of delivery error or non-conformity of the products in kind or in quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.

11-2: The formulation of this complaint with C ultureafro can be made by connecting to our site in the Contact section, specifying the order reference or directly by email chicdashiki@gmail.com .

11-3: Any complaint not made in accordance with the rules defined above and within the allotted time limits cannot be taken into account and will release the Chic Dashiki manager from any liability towards the customer.

11-4: Upon receipt of the complaint, Chic Dashiki will first offer an exchange. If the customer accepts, he will assign an exchange number for the product(s) concerned and communicate it by e-mail, fax or telephone to the customer. The exchange of a product can only take place after the customer has been given an exchange number according to the procedure presented above.

11-5: In the event of a complaint or withdrawal, any product to be exchanged or refunded must be returned in good condition in its original packaging within 14 days as a whole and in its original packaging. But, before shipping the package, the customer must notify us of the reason in the “Contact” section or directly by email chicdashiki@gmail.com. We will send you by email the address for reshipping the package.

Please note: Any damaged or opened products will not be taken back. To be accepted, any return must be reported in advance to Chic Dashiki Customer Service. Return costs are the responsibility of the customer.

11-6: In the event of non-delivery due to an incorrect address entered by the customer when taking the order, the costs of returning the goods will be the responsibility of the customer.

Article 12: Product guarantee

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the customer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold.

Article 12-1: Management of Returns or exchange of goods.

Chic Dashiki may accept on a commercial basis and at its sole discretion, the return of item(s) not suitable for the customer and proceed either with an exchange or a refund or a credit, with the exception of costs actual postage/packaging, after deduction of your possible contribution to these costs. Any return must be accepted in advance by our Customer Service by writing us your reason in the “Contact” section or directly by email chicdashiki@gmail.com. We will send you the address by email of the nearest store or relay point to return the package to us. Reshipment is carried out at the expense and risk of the buyer. You have 14 days to return the package to us for customers in France and Europe. And more than 30 days, for international customers (outside Europe). Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale can be returned. Any product which has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. In the event of a refund, Chic Dashiki will make every effort to reimburse the customer within a maximum of 30 days. The customer will then be reimbursed by credit to their bank account (secure transaction), Paypal or postal order in their name.

Article 12-2: Right of withdrawal.

The site www.chicdashiki.com is an online sales site intended for individuals. The right of withdrawal according to the provisions of the Chatel law. The customer has a withdrawal period of 14 days.